Fine Print: Review our new appointment procedures for additional guidelines.
Gratuities are not included in our pricing and are appreciated.
Cell phones: To preserve the Zen for all guests please silence your phone upon arrival.
Due to the prolonged face to face contact during your visit a face covering will be required to be worn for the entire length of your visit. If you are unable to comply please do not reserve an appointment. *Please note if you arrive and refuse to wear a face covering, you will be turned away and fully charged for your reservation. NO EXCEPTIONS!
MINORS: If you are under 18 years of age, please let us know at booking, so we can reserve a room that a guardian can be present with you during your service. Our massage therapists will not work on anyone under 16 years of age. Guardian must accompany child for service in order to sign the waiver. MA state law states: "provide massage therapy services to a client younger than 18 years old only when a responsible adult chaperone is in the room, unless the parent or guardian waives this requirement in writing."
Parents: Solstice is a place where adults come to rest and recharge their batteries. Please make arrangements in advance and come enjoy the Spa without your little ones. Children are not permitted in treatment areas, or left unattended in the lobby.
Please arrive approximately 10 minutes before your scheduled appointment. Late arrivals will receive the time remaining in their appointment.
A 24 hour notice is needed to avoid being fully charged for missed services. All appointments must be secured with a credit card.
We are handicap accessible. Please inform at booking if you have any special requirements.
We reserve the right to modify, discontinue, or change prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met.
Wearcomfortable clothing to facilitate changing into spa garb. If you’re coming from work, bring comfy clothes to go home in. We are not responsible for possible damage or loss.
Gift cards are nonrefundable, not valid towards gratuities and may not be redeemed for cash. They cannot be replaced if lost, stolen or used without authorization. They must be present for redemption.
Solstice Day Spa and Solstice North Day Spa gift cards are not interchangeable.
Preloaded Gift Cards- We can not accept Visa Vanilla Gift cards as payment for any services or retail purchases.
All makeup is a final sale. A merchandise credit will be issued for other products returned within 14 days of purchase, providing products are in their original packaging, and no more than 20% used.
Alcohol is not recommended before or permitted during your spa visit. Visit one of our neighboring bistros after your spa treatment for the perfect ending to your spa day!